Lunch & Learn - Conflict Management in Agile Settings


August 27, 2021
12:00 PM CDT - 1:30 PM CDT
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Where people work together, conflict is a common thing. Our experience shows us that if we do not do anything, the conflict will not go away and will even become progressively more severe and may end up with significant problems. All the management methodologies teach us that conflict must be handled proactively until it is resolved.

While people usually tend to regard conflict as a negative thing, the agile world considers it as an opportunity for learning and improvement. When people disagree, we can learn a great deal from conflicting opinions. Agile encourages taking advantage of this hidden value while resolving the conflict.

In this talk, we will discuss the 5-level conflict management model. We will identify the various levels of severity for conflict and learn how to handle each one of them with two major goals: Extract the most benefit and resolve it. We will wrap up with a short fun exercise.


1. Know how to identify conflict in an agile setting
2. Assess a conflict severity level
3. Know how to find value in a conflict
4. Learn conflict resolution techniques

PDUs: 1.5

Cancellation and No-Show Policy: There will be no refunds on registration!

Instructor: Dr. Moshe Gotesman, Ph.D., CSM, SAFe, LeSS, PMP, ITIL

Moshe Gotesman, Ph.D., CSM, SAFe, LeSS, PMP, ITIL is an experienced consultant, trainer, and coach on project and program management, specializing in Agile, Scrum, and related topics. He has worked in engineering management, process development, and as a Director of project management. Among others, Moshe worked on software development, IT hardware, networking, and security projects for many Fortune 500 organizations such as Visa Inc, Walmart, Sun Microsystems, Nokia, and Google. Moshe specializes in Software Development Life Cycles (SDLCs), including Agile, Scrum, Kanban, as well as Waterfall. Moshe is currently a ScrumMaster and Agile Coach at Fisher Investments.

Moshe is also a respected educator. He taught at the College of SanMateo and Google. Currently, he is an instructor at UC Berkeley Extension and UC Santa Cruz Silicon Valley Extension, mostly in Project Management but also SW development and design and training skills.

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$5.00 Member Ticket

$7.00 Non-Member Ticket